About Us | Synergy Hospitality
Stephen holds a BBA degree from the George Washington University School of Business Administration and Public Policy. Stephen's lodging industry experience spans multiple major hotel brands as well as varied market segments, including up-scale full service, up-scale extended stay, upper mid-scale focused service, mid-scale full service, and economy hotels. He has hands-on experience managing complex hotel development, capitalization, construction, and renovation projects as well as daily hotel operations.
As a principal, Stephen shares the perspective of hotel ownership and has a practical approach to generating favorable operating results, starting with the creation of empowered hotel operating teams.
Stephen is active in the local and hotel business community and has held various pro-bono Board of Directors roles including:
· The IHG Owners Association
· Destination Delco – The Delaware Country Convention and Visitors Bureau
Stephen currently serves as the Vice Chairman of the Americas Regional Council of the IHG Owners Association.
In this role Chris is tasked with oversight of the business planning process and corporate development for Synergy Hospitality as well as the creation and implementation of growth strategies for the organization.
Vice President of Corporate Strategy
Chris holds a B.S. degree in Hotel, Restaurant & Institutional Management from the University of Delaware as well as Certifications in Real Estate Investment and Asset Management from Cornell University. His background in the industry spans over 20 years. During Chris’ time in the industry he has held various operational and above property positions working with both Full Service and Select Service properties including hotels affiliated with Marriott, Hilton, InterContinental Hotels Group, and Wyndham International. Chris has also served on the Board of Directors for the Lancaster County Convention and Visitor’s Bureau.
Chris’ favorite Synergy Core Value is “Own It”, as this value embraces the tenet of empowered responsibility which is a key contributor to Synergy’s ongoing success.
Director of Finance
Helen brings over 24 years of progressive accounting and finance experience to Synergy Hospitality, specializing in Property Management for the past 15 years, including CubeSmart (REIT) and Field Hotel Associates. Helen has a Bachelor's Degree in Accounting from Cabrini College. Helen focuses on Financial Reporting and Budget analysis, Banking and Treasury Management and GAAP reporting.
Her time management and analytical skills have proven to streamline processes, create efficiencies and bring cost savings to the bottom line. Helen's service oriented, team player, “hands on” approach aligns seamlessly with Synergy Hospitality's culture and core values.
Director Sales & Marketing
As Director Sales & Marketing, Suzanne brings over 20 years of hospitality experience and supports the sales and marketing, revenue management, and e-commerce efforts, at a regional and property level. Suzanne joined Synergy Hospitality in 2007 as the pre-opening Director of Sales of our Staybridge Suites in Glen Mills. She works with the hotel sales teams in reaching their revenue goals, fostering a culture of sales excellence and identifying market trends. In 2013, Suzanne was promoted to Regional Director of Sales to drive results at our IHG Extended stay portfolio.
Suzanne has worked in various operations and sales capacities at full service, select service, and extended stay brands to include Starwood, Hilton, IHG, as well as independent properties. Suzanne Holds a B.S. in Hotel Restaurant Management from University of Delaware.
Danette Crockett joined Synergy Hospitality as the Corporate Director of Human Resources after spending 20 years leading diverse teams for the YMCA. In her role Danette leads, develops and elevates all Human Resources policies and programs. Danette proactively collaborates and partners with all teams to deliver exceptional human resources support, drive employee engagement and develop team members for their next opportunity.
Corporate Director of Human Resources
Danette holds a Bachelors in Human Resources from the University of Delaware, is a member of the Society for Human Resources Management and is SHRM-SCP and SPHR certified.
Deirdre began working in the hospitality industry over 17 years ago at Field Hotel Associates. In 2007, she transitioned to the Synergy Hospitality team, and became Synergy’s Corporate Controller in 2009. She has nearly 30 years’ combined experience in accounting, office administration and computer technologies, working in a variety of industries.
Her duties include all aspects of the month-end accounting process, as well as overseeing the IT systems for our hotel portfolio. Her extensive knowledge, strong work ethic and acute attention to detail make her a great asset to Synergy’s accounting team.
Hotel Performance Support Project Manager
A transplant from Las Vegas, NV Tom is a seasoned project manager with over 11 years of project and operations management experience acquired from positions held in hotel interior architecture, telecommunications, hospitality operations, and gaming industries. Tom also holds a Bachelor's of Science in Business with a concentration in Business Management as well as a Certification in Project Management from the University of Phoenix.
At Synergy, Tom works on various projects within the network of properties under the Synergy Hospitality portfolio. Tom demonstrates elements of professionalism, flexibility, resourcefulness, and service-oriented diligence, contributing a unique combination of creativity and analytical skills accessing both vantage points to create a cost-effective solution for internal and external clients. He has established the ability to manage extensive projects, consistently delivering these engagements within the scope, budget, and time constraints while upholding high quality assurance.
Amanda is responsible for contributing to the revenue management strategies for Synergy’s portfolio. Her role is to maximize revenue, profit, and market share associated with sleeping rooms at each property. In addition, she manages the processes associated with demand, revenue, forecasting, opportunity analysis, and inventory management.
Amanda became a member of the Synergy family in September of 2012 with the opening of their award-winning Hilton Garden Inn Valley Forge. Opening that hotel has given her exposure in all facets of the hotel operations while focusing efforts in Sales. Her analytical skills blend with her creative skills making her a well-rounded asset for this company. She has received an Associates Degree from Northampton Community College in Bethlehem, Pennsylvania.
Michelle has worked with Synergy Hospitality since 2007, managing the design and refresh projects for Synergy's hotel portfolio, as well as coordinating the interior design aspects of new hotel development projects.
Michelle is an accomplished designer with experience in creating innovative design solutions for the hospitality industry. Michelle is able to create new design concepts or refresh outdated designs to create distinctive spaces that increase marketability and has a positive impact on the bottom line. Michelle’s design projects combine elements of beautiful aesthetics and functionality to enhance the complete guest experience while meeting brand standards. Proven track record of delivering on time and on budget with keen attention to detail.
Michelle has a Bachelor of Science Degree from Rosemont College, where she majored in Business Administration and graduated Magna Cum Laude. She also holds a Certificate in Design from Harcum College.
Photos of some of Michelle's hospitality design work can be found here.