Glen Mills, Pennsylvania, June 11, 2020 – Hospitality has long been known for creating memorable experiences, fostering a welcoming environment, and providing unsurpassed service. Another pillar of hospitality that has always been there, though not often in the spotlight, superior cleanliness. At Staybridge Suites Wilmington-Brandywine Valley, we have always had a high standard for cleaning, but with the response to the COVID-19 pandemic, we have recently raised the bar.
Our already demanding standards have been elevated to provide a new sense of comfort and assurance to guests that are setting out to travel once again. While some of the activities will be visibly new to our guests, we believe that this is just the beginning on how we are changing the standards.
Chris Bryant, General Manager, along with his team, and supported by the management company, Synergy Hospitality Management, will fully embrace the initiatives set forth by IHG. IHG has activated response teams to provide around-the-clock assistance and guidance to its hotels. Building upon the already high standards of housekeeping and hygiene, where hospital-grade cleaning products and industry protocols are currently in use, the efforts made by the brand and the on-property team are well prepared and proactive.
“We at IHG passionately believe this world is meant to be explored. When the time comes and it is safe to do so again, which it will, we will be ready to welcome everyone through our doors once more.” – IHG Website
We have always been committed to a clean and comfortable stay, but we understand that there is a heightened concern regarding hygiene in a guest’s journey and we want to provide a level of trust and assurance in the cleanliness standards as travel resumes. The initiatives set forth will place an additional focus on cleanliness that will be more visible to guests throughout the Hotel. While the initiatives and recommendations will continue to evolve, some possible additions to our cleaning procedures will include:
- Increased Cleaning Frequency: In addition to our standard cleaning protocols, requiring that surfaces at thoroughly treated with hospital-grade disinfectants, this cleaning will be done with increased frequency.
- High-Touch Surfaces: Extra attention on light switches, door handles, TV remotes, thermostats and more.
- De-cluttering In-Room Amenities: We are removing pens, paper and guest directories from the rooms.
- Guest-Accessible Sanitation: We will provide guest accessible stations at primary entrances and key high traffic areas.
- Contactless Check-In: Guests can check-in, access their room, and make special requests with their mobile phones.
The additional cleanliness initiatives and efforts are not only for our guests but also for our associates; our heroes in hospitality. Now, more than ever, we are truly in this together and we want to provide a safe travel and working environment. By caring for our team members, we care for our communities where we live and work. Things may continue to change, but one thing is certain, we will continue to rise to the challenge. So, when it is time to travel again, we look forward welcoming our guests back.
To connect directly with a hotel associate regarding the COVID-19 response or to inquire regarding needs for accommodations, please contact 610.358.2560 visit our reservations page.
For more information on the initiative, please visit IHG’s COVID-19 response page.
About Staybridge Suites
Staybridge Suites® is an all-suite hotel brand designed to meet the needs of extended stay guests seeking a break from the travel norm. The Staybridge Suites brand offers guests a hugely different travel experience, whether for business or leisure, with spacious suites, fully-equipped kitchens in each room, complimentary breakfast buffet each morning and “Social” happy hour three nights a week. The brand has more than doubled in size over the past decade with 300 open hotels across the Americas, Europe, Middle East and Asia Pacific, as well as 182 hotels in the development pipeline. For more information about Staybridge Suites, visit www.StaybridgeSuites.com. Find us on Twitter www.twitter.com/Staybridge, Facebook www.facebook.com/StaybridgeSuites or Instagram www.instagram.com/staybridgesuites/.
About Synergy Hospitality Management
As an award-wining independent hotel management company, we focus on creating remarkable experiences not only for our guests but also the team that serves them. Our proven hospitality management services are based upon a high-touch approach to management. From select service to full service operations, as well as extended stay properties, our experience is applied to maintain efficiencies and improve profitability. Our experience across many brands in the Mid-Atlantic region gives us the ability to apply best practices for hotel management in our expertly focused geography. To learn more about our management services or to join our team, visit www.synergyhotels.com.