East Elmhurst, NY, June 18, 2020 – Hospitality has long been known for creating memorable experiences, fostering a welcoming environment, and providing unsurpassed service. Another pillar of hospitality that has always been there, though not often in the spotlight, superior cleanliness. At Hampton Inn New York-LaGuardia Airport, we have always had a high standard for cleaning, but with the response to the COVID-19 pandemic, we have recently raised the bar.
Our already demanding standards have been elevated to provide a new sense of comfort and assurance to guests that are setting out to travel once again. While some of the activities will be visibly new to our guests, we believe that this is just the beginning on how we are changing the standards.
Jim Norris, General Manager, along with his team, and supported by the management company, Synergy Hospitality Management, will fully embrace the initiatives set forth by Hilton Hotels. Beginning in June, there will be a roll out of CleanStay, a program that builds upon the already high standards of housekeeping and hygiene at Hilton properties worldwide, where hospital-grade cleaning products and upgraded protocols are currently in use.
“Hotels have always been about clean. But now it’s going to be about clean with a double exclamation point,” said Phil Cordell, global head of new brand development at Hilton.
We have always been committed to a clean and comfortable stay, but we understand that there is a heightened concern regarding hygiene in a guest’s journey and we want to provide a level of trust and assurance in the cleanliness standards as travel resumes. The initiative creates an additional focus on cleanliness that will be more visible to guests throughout the Hotel. In collaboration with the makers of Lysol and the Mayo Clinic, Hilton is providing our Hotel with actionable steps to keep our guests healthy. While full details for the program are still in development some possible additions to our cleaning procedures will include:
- Hilton CleanStay Room Seal: An extra measure of assurance of placing a room seal on doors to indicate that your room has not been accessed since being thoroughly cleaned.
- 10 High-Touch, Deep Clean Areas: Extra attention on light switches, door handles, TV remotes, thermostats and more.
- De-clutter Paper Amenities: We are removing pens, paper and guest directories from the rooms.
- Guest-Accessible Disinfecting Wipes: We will provide guest accessible stations at primary entrances and key high traffic areas.
- Contactless Check-In: Guests can check-in, choose their room, access their room with a digital room key and check-out using their mobile devices through the Hilton Honors mobile app.
- Innovative Disinfection Technologies: Hilton is exploring the addition of new technologies, like electrostatic sprayers – which use an electrostatically charged disinfecting mist – and ultraviolet light to sanitize surfaces and objects.
The CleanStay initiative is not only for our guests but also for our associates; our heroes in hospitality. Now, more than ever, we are truly in this together and we want to provide a safe travel and working environment. By caring for our team members, we care for our communities where we live and work. Things may continue to change, but one thing is certain, we will continue to rise to the challenge. So, when it is time to travel again, we look forward to welcoming our guests back.
To connect directly with a hotel associate regarding the COVID-19 response or to inquire regarding needs for accommodations, please contact 718.672.6600 or visit our reservation page. For more information on the initiative, please visit Hilton’s CleanStay.
About Hampton by Hilton
As the number one ranked lodging franchise for the last decade and one of the top five brands of the century, according to Entrepreneur®, Hampton by Hilton – including Hampton Inn by Hilton and Hampton Inn & Suites by Hilton – serves quality-driven and value-conscious travelers at more than 2,500 properties in 30 countries and territories. The brand continues to lead its segment by providing guests with high-quality, thoughtfully designed accommodations and amenities, such as modern and spacious rooms, complimentary WiFi, free hot breakfast with healthful options, and On The RunTM breakfast bags. Hampton by Hilton Team Members are committed to delivering exceptionally friendly and authentic service all backed by the 100% Hampton GuaranteeTM. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. For more information about Hampton by Hilton, visit www.hampton.com or and connect on Facebook, Twitter, YouTube, and Instagram.
About Synergy Hospitality Management
As an award-wining independent hotel management company, we focus on creating remarkable experiences not only for our guests but also the team that serves them. Our proven hospitality management services are based upon a high-touch approach to management. From select service to full service operations, as well as extended stay properties, our experience is applied to maintain efficiencies and improve profitability. Our experience across many brands in the Mid-Atlantic region gives us the ability to apply best practices for hotel management in our expertly focused geography. To learn more about our management services or to join our team, visit www.synergyhotels.com.
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